Returns To Port

To process returns:

follow this link for returning an item. 

You have 30 days from receiving your order to request a return.

 

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Return Request Instructions:

1. Sign in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

 

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

To be eligible for a return, your item must be:

  • Unworn; 

  • Unwashed;

  • Unused;

  • in its original condition;

  • returned with all tags, labels and hygiene stickers attached;

  • returned in its original packaging, where possible; and

  • accompanied by proof of purchase.

For hygiene reasons, swimwear must be tried on over underwear. Items that are marked, damaged, worn, washed, altered or returned without hygiene stickers may not be accepted.
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